Refund policy
Last updated: October 13, 2026
I want you to love what you order. Because every product in the Method & Matrix boutique ships directly from the brand, returns follow the guidelines below.
Returns
- Unopened, unused items in their original packaging can be returned. Please request your return within 7 days of delivery.
- For hygiene and safety reasons, opened or used skincare and beauty products can't be returned.
- Return shipping is paid by the customer, unless the item arrived damaged or we sent the wrong item.
Damaged, defective or wrong items
If something arrives damaged, defective or isn't what you ordered, email me within 14 days of delivery with your order number and a photo. I'll arrange a replacement or a full refund, at no cost to you.
How to start a return
Email nicole@methodandmatrix.skin with your order number and the item(s) you'd like to return. I'll reply with return instructions. Items sent back without a return request may not be accepted.
Refunds
Once the returned item is received and approved, your refund goes back to your original payment method. Please allow 5 to 10 business days for it to appear, depending on your bank. Original shipping charges are not refundable unless the return is due to our error.
Exchanges
The fastest way to get something different is to return the unopened item and place a new order.
Not sure what to order?
Book a free 20-minute Gateway call before you buy, and I'll help you pick what's right for your skin.
Contact
Method & Matrix, LLC, Charlotte, NC. Email: nicole@methodandmatrix.skin